Returns and Exchanges

Please note that all requests for returns/exchanges must be made through the below contact form or via email.

Can I return my order for a refund? 

You can return new items purchased from the Uniform Shop within 30 days of purchase. To be eligible for a refund, item(s) must be unworn and unwashed, soil free and must have the original tags attached*. 

If you’d like to make a return, please complete the Contact Form below to request a return, including the Order ID and details of what you would like to return. Afterwards, please drop the items off to the school office and address it to the Uniform Shop, noting parent’s name, child’s name and class. A refund will be processed to your original payment method.

* The Uniform Shop reserves the right to assess the condition and age of returned goods prior to providing a refund/exchange. This may result in a refund/exchange being refused. The Uniform Shop reserves the right to reject returns if the items are returned in soiled, worn, without tags or in a condition not fit for resale. 

Can I exchange items in my order? 

You can exchange new items purchased from the Uniform Shop within 30 days of purchase. To be eligible for an exchange, item(s) must be unworn and unwashed, soil free and must have the original tags attached*. 

If you’d like to make an exchange, please complete the Contact Form below to request an exchange, including your Order ID and details of what you would like exchanged. Afterwards, please drop the items off to the school office and address it to the Uniform Shop, noting parent’s name, child’s name and class. Once processed, the exchanged items will be delivered to your child’s classroom. 

Note: This is only valid to exchange for different size for the same item (of the same price). If you want to exchange to different item, please return the unwanted item for a refund and purchase the new item. 

When you complete the Contact Form, please ensure to include your child's name, class, whether you want to exchange or refund, and what items that you would like to exchange/refund.